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Voter engagement: The success story of Infobip and Yiaga Africa

by Dianne Bayley | Mar 13, 2023 | Security and Legal

In an effort to drive more meaningful voter engagement in Nigeria’s 2023 general elections, Yiaga Africa, a leading non-partisan, non-profit organisation, partnered with Infobip, a global cloud communication company to implement an innovative WhatsApp...
Investing in digital, customer-facing technology to secure success

Investing in digital, customer-facing technology to secure success

by Dianne Bayley | Apr 28, 2022 | Workplace 2020

Over the past two years, Chief Information Officers (CIOs) and senior IT executives have largely focused their efforts on digital transformation, notes Orediretse Molebaloa, Regional Sales Engineering Manager at Infobip – Africa .This is mostly because COVID-19 forced...
Banks must enhance CX via omnichannel for personalised experience

Banks must enhance CX via omnichannel for personalised experience

by Dianne Bayley | Mar 10, 2022 | Innovation

In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
Organisations must harness power of UCX to meet modern customer demands

Organisations must harness power of UCX to meet modern customer demands

by Dianne Bayley | May 17, 2021 | Innovation

The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been, Jeremy Osborne, Strategic Account Manager at Infobip SADC writes. This change was especially profound...
CX in Africa becoming a leading differentiator in business

CX in Africa becoming a leading differentiator in business

by Dianne Bayley | Apr 9, 2021 | Innovation

Africa is currently the world’s second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
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