by Dianne Bayley | Jun 28, 2021 | Sustainability
When it comes to technology investment, organisations are balancing on a tightrope between cost and sustainable success. While technology, according to McKinsey’s research, has proven its worth, helping organisations bridge the business-technology divide and...
by Dianne Bayley | Oct 14, 2019 | Innovation
There can be no doubt that every business and operational team has to get ready for a future in which Artificial Intelligence (AI) plays a key role, writes Wynand Smit, CEO of INOVO. Already, certain aspects of AI such as machine learning are transforming the ways in...
by Dianne Bayley | Sep 14, 2019 | Workplace 2020
Few South African companies can claim to have achieved consistent revenue growth since 2006 – particularly given the calamitous global financial crisis of 2008. Yet for INOVO, which entered the SA ecosystem with the intent to disrupt the local contact centre...
