by Dianne Bayley | Mar 1, 2021 | Security and Legal
The global intelligent process automation (IA) market is expected to top $14 billion by 2024, writes Patrick Ashton, Managing Executive at SilverBridge Holdings. However, the insurance industry has, in some instances, been slow in reacting to the opportunities...
by Dianne Bayley | Feb 8, 2021 | Sustainability
There is no disputing the importance of technology for an insurer, notes Lee Kuyper, Deputy CEO at SilverBridge Holdings. But while delivering to changing customer and channel expectations takes priority, they must accelerate modernisation and digitalisation...
by Dianne Bayley | Nov 23, 2020 | Sustainability
One of the realities of the COVID-19 pandemic is the fact that it has made people realise the importance of having adequate life, disability, and funeral cover in place. And with clients considered the most disruptive force in the insurance industry, insurers would do...
by Dianne Bayley | Nov 15, 2020 | Innovation
Even before the pandemic, chatbots were emerging as one of the most convenient ways for consumers to interact with brands, writes Ernest North, co-founder of digital insurance platform, Naked. Among service organisations in a global survey from Salesforce in 2019, 23%...
by Dianne Bayley | Sep 22, 2020 | Security and Legal
With millions of people around the globe working from home during the novel coronavirus (Covuid-19) pandemic, many organisations had to delve head-first into online working models, stress testing their effectiveness and adopting new working platforms. The realisation...
