by Dianne Bayley | Nov 30, 2020 | Sustainability
While traditional bricks-and-mortar retailers attempt to navigate their way out of the Coronavirus pandemic, local online retailers are seeing a massive spike in sales, as the shift from real to virtual goes into overdrive. But, what’s next for the retail industry,...
by Dianne Bayley | Nov 9, 2020 | Innovation
Digital commerce has yet to replicate a key aspect of the in-store experience – trying and touching products before buying them, writes John Watling, Client Group Managing Director for Accenture in Africa. Experience matters. Without it, consumers are left to guess...
