by Dianne Bayley | Sep 13, 2021 | Sustainability
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service, Richard Chambers, Area Vice President, Africa & MED explains. Redefined KPIs have become a fundamental part of a...
by Kathy Gibson | Apr 30, 2019 | Workplace 2020
The challenge of measuring productivity has taken on a new twist in the digital age. One company has tackled the challenge and come up with new ways of solving an ongoing problem. Kathy Gibson found out more As the Fourth Industrial Revolution becomes a reality, the...
