by Dianne Bayley | Apr 9, 2021 | Innovation
If the customer is king, the customer experience (CX) could be considered the most important factor in determining business success, writes Harkrishan Singh, Director, Application Development at AlphaCodes. This is especially true in financial services, where CX is a...
by Dianne Bayley | Feb 15, 2021 | Featured Articles
As the number of consumers transacting online rapidly grows in lockdown economies, bad actors have followed the money, with a spike in online fraud. Speaking at a global payments roundtable on digital fraud, Entersekt CEO, Schalk Nolte looks at how involving the...
by Dianne Bayley | Jan 17, 2021 | Innovation
Machine learning (ML) has become more commonplace in enterprises as the number of areas where it is effective grows. “If your organisation or vertical has not yet embraced ML, it is time to get on the adoption curve. There is no doubt that if you aren’t going for it,...
by Dianne Bayley | Nov 27, 2020 | Sustainability
Marketing guru Philip Kotler said that the customer is king. But has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...
by Dianne Bayley | Nov 25, 2020 | Security and Legal
As the world becomes increasingly digital as a result of the so-called Fourth Industrial Revolution (4IR), more and more of our devices are becoming connected to the open Internet as well as to each other, writes Vishal Barapatre, Chief Technology Officer at In2IT...
