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Pandemic no longer an excuse for poor customer service

Pandemic no longer an excuse for poor customer service

by Dianne Bayley | Dec 6, 2020 | Sustainability

“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
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