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Boosting customer experience on the channels of their choice

Boosting customer experience on the channels of their choice

by Dianne Bayley | Mar 15, 2020 | Innovation

In today’s increasingly connected world, businesses no longer have the luxury of dictating to consumers how they interact, says Shaun Van Rooyen, Strategic Accounts and Partnerships Manager, Africa at Infobip. Instead we have entered the ‘experience economy’ where it...
Digitalisation is changing the job market: Is South Africa prepared?

Digitalisation is changing the job market: Is South Africa prepared?

by Dianne Bayley | Jul 9, 2019 | Workplace 2020

Currently completing an international MBA with a specialisation in Design Thinking principles, chairperson and co-founder of Ole!Connect Deseré Orrill looks at the South African job market’s response to digitalisation. It goes without saying that digital...
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