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Addressing data privacy concerns to maximise employee trust

by Dianne Bayley | Feb 8, 2021 | Workplace 2020

As businesses look to overcome the challenges of 2020, they’ll have a number of goals in mind, says Andrew Bourne, Region Manager, Africa, Zoho Corporation. For some, it will be about survival while others will work towards rebuilding and reversing any losses they...
Pandemic no longer an excuse for poor customer service

Pandemic no longer an excuse for poor customer service

by Dianne Bayley | Dec 6, 2020 | Sustainability

“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
South Africa becomes a cloud-friendly environment

South Africa becomes a cloud-friendly environment

by Dianne Bayley | Dec 3, 2019 | Internet of Things

With 77% of South African businesses currently using cloud services in their IT department, the local market is strongly positioned to usher in a new era of services to meet the demands of the Fourth Industrial Revolution (4IR), writes Wilhelm Greeff, Business...
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