by Dianne Bayley | Oct 4, 2022 | Featured Articles
Developments during the past two years have reshaped our expectations of normality forever, as we adapted to new patterns and ways of living and working. One such change that is irrefutable is our reliance on digital connectivity and infrastructure for all aspects of...
by Dianne Bayley | Mar 10, 2022 | Innovation
In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
by Dianne Bayley | Nov 8, 2021 | Sustainability
Consumers want the option to shop both in-store and online this Black Friday – despite a significant rise in e-commerce over the last two years. This is one of the findings from a consumer survey carried out by Game Stores, which polled almost 2 000 South African...
by Dianne Bayley | May 17, 2021 | Innovation
The change in how customers and brands interact over the past decade may seem gradual, until we look back and actually see how drastic this transformation has been, Jeremy Osborne, Strategic Account Manager at Infobip SADC writes. This change was especially profound...
by Dianne Bayley | Dec 6, 2020 | Sustainability
“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
