by Dianne Bayley | Dec 6, 2020 | Sustainability
“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
by Dianne Bayley | Dec 1, 2020 | Workplace 2020
Connecting with like-minded people to broaden our parameters of success is an age-old practice, writes *Annelize van Rensburg, Director at Signium Africa. Now, though, we’re navigating unprecedented times – which call for new ways to engage in building robust business...
by Dianne Bayley | Nov 27, 2020 | Sustainability
Marketing guru Philip Kotler said that the customer is king. But has this been the case during the Covid-19 pandemic? Having wreaked havoc on a majority of businesses, the pandemic has forced brands to reconsider their business models, and most importantly, the...
by Dianne Bayley | Nov 16, 2020 | Innovation
In today’s tumultuous business-scape amid increasingly intricate, and often vexing, marketplace conditions, curating and mining data to drive analytics-based decision making is just no longer enough. For competing with maximum, sustained impact and mitigated...
by Dianne Bayley | Nov 9, 2020 | Workplace 2020
There is a critical need for increased agility in business continuity plans, write Fortinet CISOs Alain Sanchez and Joe Robertson and recent events have forced CISOs across all industries to rethink and refine their business continuity plans. Not only did the pandemic...
