by Dianne Bayley | Feb 22, 2021 | Sustainability
Small and medium-sized retailers in South Africa will be hoping for some relief from the Finance Minister’s annual Budget Speech this year, following the devastating impact of the COVID-19 pandemic on their finances and businesses. Measures such as extending the...
by Dianne Bayley | Feb 17, 2021 | Innovation
During the COVID-19 pandemic, property stocks in general took a significant hit, where retail and commercial office space – and even some industrial property holdings – were affected. In contrast, lower-income affordable housing – and inner-city housing in particular...
by Dianne Bayley | Dec 21, 2020 | Sustainability
Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...
by Dianne Bayley | Dec 11, 2020 | Innovation
With nearly 100 years of experience and with a presence in 15 countries, international retailer Leroy Merlin has invested in a cloud-based customer experience platform designed to complement its physical retail stores. . Leroy Merlin executive, Dmitriy Anderson, says...
by Dianne Bayley | Nov 30, 2020 | Sustainability
While traditional bricks-and-mortar retailers attempt to navigate their way out of the Coronavirus pandemic, local online retailers are seeing a massive spike in sales, as the shift from real to virtual goes into overdrive. But, what’s next for the retail industry,...
