by Dianne Bayley | Dec 11, 2020 | Innovation
With nearly 100 years of experience and with a presence in 15 countries, international retailer Leroy Merlin has invested in a cloud-based customer experience platform designed to complement its physical retail stores. . Leroy Merlin executive, Dmitriy Anderson, says...
by Dianne Bayley | Nov 3, 2020 | Workplace 2020
Many consumers feel brands don’t know them well enough to serve them in a way that makes them feel special, writes Haydn Townsend, Managing Director for Accenture Interactive in Africa. But when those brands seem to know too much – and act on that knowledge – they can...
by Dianne Bayley | Feb 19, 2017 | Innovation
Fact or fiction? Were there actually more people at President Trump’s inauguration on 20 January 2017 than ever before, or weren’t there? Despite being hotly debated on various social media channels, how will we ever really know? A recent article, referenced crowd...
