by Dianne Bayley | Jul 5, 2023 | Sustainability
When you think about the businesses most affected by load shedding, chances are contact centres don’t immediately leap to mind. But, as with so many other companies across the country, it has played havoc with contact centres, writes Ryan Falkenberg, co-CEO,...
by Dianne Bayley | Feb 20, 2023 | Innovation
When ads first hit the internet, birthing digital marketing along the way, there was a lot of hope from marketers, writes Ryan Falkenberg, co-CEO, CLEVVA.The ability to track ad performance felt like it would bring an end to the old adage of knowing that half of all...
by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | Feb 2, 2022 | Innovation
The drive to deliver excellent customer experiences consistently across multiple channels was a massive trend in 2021. This is going to continue this year, writes Ryan Falkenberg, CEO, CLEVVA Solutions. COVID has forced people to use digital and self-service channels....
by Dianne Bayley | Dec 11, 2019 | Workplace 2020
If you analyse the work most knowledge workers perform, it is repetitive, writes Ryan Falkenberg, co-CEO, CLEVVA. The decisions they have to make, and the actions they take are prescribed to them. Someone in the business has already worked out what they need to do and...
