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Major customer experience trends that shaped 2020

Major customer experience trends that shaped 2020

by Dianne Bayley | Dec 21, 2020 | Sustainability

Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...
Black Friday scams are calling… don’t answer!

Black Friday scams are calling… don’t answer!

by Dianne Bayley | Nov 8, 2020 | Security and Legal

Black Friday 2020 could be bigger online than in-store this year, thanks to concerns about the risk of Covid-19 in crowded shops, and an increase in the number of people now comfortable with shopping online. Paul Grapendaal, Head of Managed Security Services at Nclose...
Industry certification confirms cybersecurity for Huawei customers

Industry certification confirms cybersecurity for Huawei customers

by Dianne Bayley | Nov 6, 2020 | Security and Legal

Mobile-internet developments have made smart devices the most popular way to go online, writes Herman Kannenberg, Head of Legal Affairs and Cyber Security, Huawei South Africa. These devices store a wealth of user data with an increasing number of apps installed from...
Why security and digital transformation should be best friends

Why security and digital transformation should be best friends

by Dianne Bayley | Oct 19, 2020 | Security and Legal

There’s no doubt that the present digital transformation goes hand in hand with a resilient and sophisticated security strategy and resultant infrastructure.  A sound digital strategy is reliant on security that will not only enable secure operations but also lead to...
Covid-19 triggers mining industry’s use of eLearning to meet SHEQ requirements

Covid-19 triggers mining industry’s use of eLearning to meet SHEQ requirements

by Dianne Bayley | Oct 16, 2020 | Security and Legal

The mining industry has a reputation for being a risky business, with varied and serious health risks. But mining doesn’t have to be unsafe – thanks to strict safety legislation, the Department of Mineral Resources and Energy recorded only 51 fatalities in 2019, the...
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