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Getting started on ITSM journey

Getting started on ITSM journey

by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development

By Edward Carbutt, Executive Director at Marval Africa Information Technology (IT) is a fundamental and essential part of any business, and often forms the backbone of its structure, processes and procedures, enabling better, faster and cheaper service delivery. It is...
Ordering IT from a menu…

Ordering IT from a menu…

by Dianne Bayley | Jul 26, 2016 | ITSM and Application Development

By Derek Martin, principal consultant at BSG Ordering from a menu at a restaurant is an experience that most of us can identify with. You look at the menu, select an item that you want, review the price and place your order – expecting to receive the item you...
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