by Dianne Bayley | Jul 19, 2023 | Featured Articles
Consumers are more conscious than ever of where their food comes from, how it was produced and how it’s been handled throughout its journey from farm to table, notes Mark Wilson, CEO, SYSPRO EMEA & APAC. Today’s consumers are also growing more and more conscious...
by Dianne Bayley | Jul 18, 2022 | Workplace 2020
One of the first steps to becoming a customer-focused business is a change in mindset and not something tantamount to window-dressing or being superficial – it requires that business leaders place the customer at the centre of everything that is done.“This means...
by Dianne Bayley | Feb 7, 2022 | Innovation, Workplace 2020
The shift of focus from traditional products to value-added services by many companies represents new challenges, writes Keyrus Sales Director Stephen Coull. One of the challenges is increasing difficulty to accurately understand their costs, and the drivers of these...
by Dianne Bayley | Aug 30, 2021 | Security and Legal
As the world adjusts to the ‘new normal’, the entire pattern of work and life has shifted. One thing has especially become clear – everything we thought we knew about customers has changed, from their movements to their purchasing habits, to the products they...
by Dianne Bayley | May 10, 2021 | Sustainability
When you look at recent reports like the 2021 Edelman Trust Barometer, you see they’ve captured the last 20 years in a linear fashion, allowing us to track where we’ve come from in terms of trust since 2001. And we get a glimpse at the opportunity to plot the next 20...
