by Dianne Bayley | Jul 5, 2023 | Sustainability
When you think about the businesses most affected by load shedding, chances are contact centres don’t immediately leap to mind. But, as with so many other companies across the country, it has played havoc with contact centres, writes Ryan Falkenberg, co-CEO,...
by Dianne Bayley | May 23, 2023 | Security and Legal
In 2022, WhatsApp Business was the biggest social messaging platform in the world. Towards the end of last year, there were 2.4 billion WhatsApp users, with hundreds of millions of those accounts being business accounts, writes Richard Firth, CEO, MIP Holdings....
by Dianne Bayley | May 7, 2023 | Workplace 2020
Change Management is often overlooked as a discipline that helps to ensure organisational change gains traction and is adopted by the employees it impacts. Paul Raath, from Bizmod says that one of the simplest tools available to organisations is communication, however...
by Dianne Bayley | Jul 17, 2022 | Sustainability
Gen Z is the generation after Millennials, born between 1997 and 2010. They have grown up with social media and on-demand entertainment and their influence over what’s cool, trending, and important shouldn’t be underestimated. “We’re already seeing the...
by Dianne Bayley | May 30, 2022 | Innovation
When WhatsApp Business launched in 2018, it’s safe to say that many people feared they’d be inundated with promotional messages from businesses, by Dori-Jo Bonner, Strategist at Striata Africa.Those fears have largely proven unfounded. That’s not because it isn’t...
