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Major customer experience trends that shaped 2020

Major customer experience trends that shaped 2020

by Dianne Bayley | Dec 21, 2020 | Sustainability

Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...
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