by Dianne Bayley | Apr 12, 2021 | Workplace 2020
Just over a year ago, the world of work closed down, writes Lee Naik, CEO TransUnion Africa. For millions of employees around the world, remote work became a reality – for many, literally overnight. At the time, many people thought it would be a 21-day lockdown, and...
by Dianne Bayley | Apr 12, 2021 | Innovation
While South Africa’s construction industry has been slow to adopt new digital technologies, the Covid-19 pandemic has highlighted just how effective digital innovation can be in transforming various aspects of their businesses. RIB CCS CEO, Andrew Skudder says the...
by Dianne Bayley | Apr 11, 2021 | Workplace 2020
Agility has been a defining factor for the businesses that were able to weather 2020. According to the leadership team at Masslift Africa, the way agility manifests itself in your business depends on whether you can adapt your leadership style to get the most out of...
by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
by Dianne Bayley | Apr 9, 2021 | Security and Legal
All businesses with employees, customers and suppliers must comply with POPIA, which comes into effect on 1 July 2021. Here is a practical guide to the most important aspects. Wendy Tembedza of Webber Wentzel gives you the run down. With the commencement date of the...
by Dianne Bayley | Apr 9, 2021 | Security and Legal
National Treasury’s draft amendment to pension fund asset allocation limits places infrastructure at the centre of future investment decisions. Dr Hendrik Snyman, chief investment officer of Gaia Fund Managers, argues that infrastructure as an asset class will benefit...
by Dianne Bayley | Apr 9, 2021 | Innovation
Africa is currently the world’s second-fastest growing region in terms of economic development and Gross Domestic Product (GDP), according to the World Bank, meaning that there is endless potential and opportunity for organisations to grow and transform on the...
by Dianne Bayley | Apr 9, 2021 | Innovation
If the customer is king, the customer experience (CX) could be considered the most important factor in determining business success, writes Harkrishan Singh, Director, Application Development at AlphaCodes. This is especially true in financial services, where CX is a...
by Dianne Bayley | Mar 31, 2021 | Sustainability
Most organisations today understand the importance of customer experience (CX), writes Brent Haumann, Managing Director, Striata. In fact, research from Gartner shows that 75% of organisations are now able to show that customer satisfaction leads to revenue growth...
by Dianne Bayley | Mar 31, 2021 | Innovation
Just twelve months since the world woke up to the ‘new normal’, with many countries entering unprecedented lockdowns, vaccination programmes and an easing of local restrictions are sparking light at the end of the tunnel, writes Doug Woolley, Managing Director Dell...
