Mobile makeover for next-generation banking

A new generation of bank customers will bypass physical branches and banking via the web almost completely in favour of completing transactions and accessing services from their mobile devices. Financial institutions are already scaling back branches and automating...

Technology to the aid of endangered species

From sharks that send a Tweet to bathers warning them of their presence to cutting-edge data collection on animal populations and habitats, technology is fast becoming the biggest weapon in the conservation efforts to protect some of the most endangered species on the...

Ford’s ambitious plan to open the skies to all

Ford plans to unlock the full potential of drone-to-vehicle technology, to see the use of commercial drones as companion tools to vehicles so they can enhance people's working lives, allowing them to get their jobs done more safely and efficiently. Ford is the only...

Integrated systems help IT meet digital business challenges

In the fast-paced world of digital business, IT organisations are under pressure to create environments in which flexibility and speed are paramount. At the same time, they are expected to keep a close eye on costs. Faced with these requirements – and knowing that...

HR, people drive the intelligent enterprise

As digitalisation takes off in organisations around the world, the reality of implementing it is proving more difficult than anticipated. Human resources (HR) is a key roleplayer in making sure digitalisationis adopted across the enterprise, and makes a real...

Malware gets personal as BEC, ransomware grow

Malware attacks are becoming more personalised, a trend that is evidenced by the massive growth in business email compromises (BECs) recorded. Kathy Gibson was at the Trend Micro update on malware, which included specific figures for South Africa for the first time....

Customer experience: you’re probably doing it wrong

Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies,” says Juanita Vorster, a...

Unlock the power of personalisation with in-store WiFi

The exponential rise of disruptive technology trends has added a new dimension to consumer expectations. Connectivity is now one of the most critical differentiators and businesses have no choice but to provide customers with internet connectivity while they are...

Inside the workplace of the future

We already have an idea of how digitalization, and above all new technologies like machine learning, big-data analytics or IoT, will change companies' business models — and are already changing them on a wide scale. So now's the time to examine more closely how...

Technology leads Africa’s healthcare future

Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...

Industrial Internet of Things a paradigm shift for manufacturers

The Industrial Internet of Things (IIoT), sometimes referred to as Industry 4.0, represents a paradigm shift for industrial and manufacturing companies across the world. In addition, with South Africa’s manufacturing sector accounting for a sizeable proportion of all...

Has connected government become a necessity?

As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...

Future African cities start with resilient building

Rapid population growth and urbanisation of African cities will see nearly 350-million new city-dwellers by 2030, and 1-billion more by 2063. In response to meeting the expected demand of the future populous – and the standards for sustainable urbanisation set out in...

Data breach shines spotlight on PoPI

The recent cyber-attack and holding hostage of a South African insurance provider’s IT infrastructure has drawn attention to the dire need for effective protection of consumer data. While the company asserts that no financial losses have been encountered by any of its...

Automation drives creativity in the office of the future

Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...