Recent News

SA customers still favour interaction with humans

Reaching the tipping point of customer interaction: Businesses should focus on both traditional and digital interactions if they hope to keep up with South African customers, many of whom still want to speak to a human.

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Time to treat our employees like customers

We're dealing with a new generation of employees - ‘millennials’.. This generation is tuned more toward a mobile-first approach, rather than desktop-first approach and thinks about mobile and mobility first.

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Are you managing the people or the tech?

Perhaps the biggest process management challenge in a contact centre is the lack of true oversight of the environment. While tradition may be built on, as we move into a space of multimedia a more holistic approach is needed.

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Africa economic transformation: Third centre of global power

Thanks to the continent's demand for hardy and meaningful technology, which is being driven by partnerships that reinforce Africa's role in creating a better world, Africa is where others will look for the best in new innovation.

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Workplace 2020

Time to treat our employees like customers

We're dealing with a new generation of employees - ‘millennials’.. This generation is tuned more toward a mobile-first approach, rather than desktop-first approach and thinks about mobile and mobility first.

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Futurewave BusinessIT brief - May/June 2017

We talk about digital transformation, and how all companies have to take the plunge to digitalise at least part of their businesses, processes or products. Read about it in the next issue of Futurewave BusinessIT. See brief for advertising.

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Sustainability

Retail banking: Upskill workforce for future success

As in many industries, retail banking will need to rethink the skill sets of its workforce to avoid falling behind the curve. To beat the competition, and to continue acquiring, retaining and servicing customers, retailers need their employees to be agile.

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The true cost of the Eskom standoff

Leading financial risk consultancy JCRA released a paper in partnership with the Centre for Economic and Business Research (Cebr) looking at the Eskom dilemma and its cost to the South African economy.

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Security & Legal

How connectivity can benefit law enforcement

Having access to the internet and all the related information it provides leads to a smart way of doing things and helps government embrace the concept of smart cities.

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Preventing intrusion in age of blockchain, IoT

Next-generation technology calls for next-generation security. Another exciting – although not that new – technology has emerged to answer this need: The blockchain.

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IT Service Management

Are you managing the people or the tech?

Perhaps the biggest process management challenge in a contact centre is the lack of true oversight of the environment. While tradition may be built on, as we move into a space of multimedia a more holistic approach is needed.

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Survival strategy for digital transformation

Entrenching a digital innovation mindset in your company won't happen overnight. However, as the growing number of firms that have been successful in the digital era by adopting this mindset proves it's worth the effort.

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Report-back

T-Systems debuts SA-based public cloud

Kathy Gibson reports from Huawei Eco-Connect in Sandton – T-Systems and Huawei are partnering to offer public cloud infrastructure and services in South Africa, with SAP as one of the core offerings.

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Huawei invests in SA with OpenLab

The new facility is one of seven that the Chinese IT vendor has committed to setting up in major centres around the world this year as part of a $200-million global investment.

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Innovation

Q&A: Why partner with tech startups?

"In a lot of cases we even bring small start-up companies and developers on site and give them space in the office from where they can run their businesses, in return they offer their services to us." ~ TFG CIO Brent Curry

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Wits University to offer Huawei certification

Through HAINA, IT students at Wits will gain ICT technology knowledge as well as hands-on practical training experiences. Students who go through the HAINA lab will obtain HCNA/P-Cloud Computing certification.

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