Why so little social media, SA Government?

Why so little social media, SA Government?

by | May 12, 2016 | Features

What is government doing to tap into the wealth of data generated through social media channels? It is time for a mind-set change, embracing predictive analytics and big data, to bolster proactive governance and service provision, writes Kroshlen Moodley head of...
Robotics: Driving the next-generation of BPS

Robotics: Driving the next-generation of BPS

by | May 12, 2016 | Features

By Rajesh Sehgal, Global Head of Quality & Process Excellence, Wipro BPS and Gavin Holme, Country Head, Africa, Wipro Technologies Robotics and automation technologies present new opportunities for South African organisations to revitalise and even completely...
Dealing with brand crisis from poor service

Dealing with brand crisis from poor service

by | May 12, 2016 | Features

By Diana Costelha, Business Consultant at Merchants Brand crises are a harsh reality for all organisations and dealing with them is not becoming any easier. Instead, it has become a complex tasks that requires constant supervision. We live in a digital world and...
Four Industrial Revolutions and an IoT

Four Industrial Revolutions and an IoT

by | May 2, 2016 | Features

By Gary de Menezes, Country Manager Southern Africa, NetApp Industry 4.0 refers to the fourth industrial revolution – the first being manufacturing and mechanisation, the second mass production and the third the digital revolution. The next iteration will be the...