by Dianne Bayley | Mar 16, 2016 | Features
By Derek Martin, a principal consultant at BSG A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or a service. This journey defines the customer experience...
by Dianne Bayley | Mar 16, 2016 | Workplace 2020
Is there ever a good time for transformation? Do you wait until figures plunge and staff morale is at an all-time low, or look at how even small changes could make a difference to your bottom line? It’s important to note here that transformation doesn’t necessarily...
