A customer-centric approach to hyper-availability

A customer-centric approach to hyper-availability

South African businesses are increasingly leveraging data to deliver a better customer experience and differentiate their offerings from competitors. By Kate Mollett, regional manager for Africa South at Veeam For example, one local bank lets a person open an account...
The importance of the digital in-store experience

The importance of the digital in-store experience

Even though e-commerce has become an increasingly popular consumer option, improving the in-store customer experience is more critical than ever. This ‘last mile’ presents brands with a final opportunity to either trigger a purchase decision or change future buying...
Africa’s hottest payment trends

Africa’s hottest payment trends

Ever since the Lydians – the ancient civilisation in Western Asia that first used coin-based monetary systems in the 5th century BC – we’ve been creating payments infrastructure that connects buyers and sellers. By Sreekanth Kodumur, GM: banking and financial services...