by Kathy Gibson | Jul 3, 2018 | Report-back
Malware attacks are becoming more personalised, a trend that is evidenced by the massive growth in business email compromises (BECs) recorded. Kathy Gibson was at the Trend Micro update on malware, which included specific figures for South Africa for the first time....
by Kathy Gibson | Jul 3, 2018 | Features
Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies,” says Juanita Vorster, a...
by Kathy Gibson | Jul 3, 2018 | Innovation
The exponential rise of disruptive technology trends has added a new dimension to consumer expectations. Connectivity is now one of the most critical differentiators and businesses have no choice but to provide customers with internet connectivity while they are...
by Kathy Gibson | Jul 3, 2018 | Workplace 2020
We already have an idea of how digitalization, and above all new technologies like machine learning, big-data analytics or IoT, will change companies’ business models — and are already changing them on a wide scale. So now’s the time to examine more...
by Kathy Gibson | Jul 3, 2018 | Features
Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...
