by Kathy Gibson | Jul 3, 2018 | Features
“It’s not only the digital-savvy millennials, but also older generations that are pushing for greater self-service in the customer care industry – to answer and resolve their straightforward issues such as payments, enquiries, problems, receiving information,...
by Kathy Gibson | Jul 3, 2018 | Workplace 2020
Over the past decade, the office environment has evolved with rapid advancements in automation, the Internet of Things (IoT) and voice activation which are all set to play a bigger role in future ways of working. By Lee-Anne Letcher, product manager: CIG marketing at...
by Kathy Gibson | Jun 6, 2018 | Innovation
As South African businesses digitally transform, the cloud has become a pivotal part of this evolution. By Nick Wonfor, enterprise account manager at Commvault for South Africa The deluge of data and the value that insight into this data creates has spurred on the...
by Kathy Gibson | Jun 5, 2018 | Security and Legal
Our labour laws are constantly evolving as the South African government seeks to balance stronger protections for employees with the need to create a business-friendly investment climate. By Rob Cooper, tax expert and director of legislation at Sage We can expect to...
by Kathy Gibson | Jun 5, 2018 | Features
When you think about gaming, does a picture of a socially-inept teenager, with long hair and an attitude, pop into your head? This characterisation might have been true a decade or two ago, but gamers today are more likely to be responsible adults in management...
