Humans choose humans over chatbots for customer retention
Customers are looking to feel understood, seen and valued, and that is an inherently human experience.
How technology is driving farmer profits in the right direction
Farmers are successful because they maximise their outputs and minimise the inputs they have available to them.
Digitalisation and modernisation: Insurers need to make things personal
Insurers must understand the importance of being able to effectively meet the omnichannel demand from customers.
Americans and ‘cancel culture’: Accountability or censorship?
Cancel culture has become a deeply contested idea in America’s political discourse. But what does is actually mean?
Artificial intelligence: Your data may be ready, but are your people?
At its core, AI is a human technology, and it needs to be approached as such.
OANs are bringing more South Africans high speed connectivity
The increasingly connected lifestyle isn’t only in middle class South Africa, but also an aspiration among all income groups.
AfCFTA can enhance lives of millions of Africans – and technology is the key
AfCFTA is a catalyst for new ways of doing business, producing, working and trading within Africa and the rest of the world.
PoPIA: Time’s up
From 1 July, businesses are required to manage the complete destruction of all data when IT assets reach end-of-life.
Covid-19 and the consumer sector: One year down the line
The economic consequences of Covid-19 are continuing to be felt in the form of changed shopping patterns and lifestyles, but also faster innovation and technology adoption.
Organisations must harness power of UCX to meet modern customer demands
The COVID-19 pandemic has accelerated the need to meet demands, from a business and customer perspective.
I, Technologist: The democratisation of technology
The value of technology democratisation and wide-scale technology training will only grow over time.
PoPIA and why you need to secure electronic signatures
A signing system that keeps a record of document version control is vital, noting a version for every person who edited a document.
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