Facebook data leak impacts 14,3 million South African users
Impact includes phone numbers, Facebook IDs, full names, locations, birth dates, bios, and – in some cases – email addresses.
EWT, Eskom drone strategy to mitigate mortality in large bird species
Eskom/EWT Strategic Partnership successfully deploys drone technology to attach bird flight diverters to a live powerline.
Top five benefits of ERP in the manufacturing industry
ERP helps to generate forecast and sales reports based on historical transactions, increasing the accuracy and dependability of production and buying levels.
The age of hybrid work is here. Are we ready?
The world of work has shifted fundamentally, and we must be more flexible and open to hybrid work environments than ever.
Construction: Five digital trends transforming the industry
Large cloud companies can provide construction companies with access to powerful computing at a lower cost than they could do themselves
Agile approach sees Masslift Africa through lockdown
Businesses need to be agile, adaptable, and innovative to be able to weather this still difficult period with any degree of success.
Data-driven customer analytics the heartbeat of modern businesses
CRM systems help businesses learn more about their customers, organise their information, and optimise interactions with them.
PoPIA compliance: Are you ready for 1 July?
This is the time for business to assess what information it collects from its customers, staff and suppliers and review whether it is actually necessary
Government banks on retirement savers to propel infrastructure funding
In South Africa, government debt – the traditional way of funding infrastructure projects – forms a core for most retirement funds.
CX in Africa becoming a leading differentiator in business
Communication platform providers must continuously innovate to create value for businesses and participants in the comms ecosystem.
Digital transformation key to improving financial services CX
Digital transformation has already changed financial services in fundamental ways, including the ability to bank any time, any day, online and via mobile apps.
Operational efficiency is not a shortcut to great customer experience
There’s no limit to potential rewards that come from an outside-in approach that centres on customer experience.
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