To rebuild our economy, let’s repatriate our jobs
While supporting the economy and driving skills development are two very persuasive arguments for shunning offshoring, a third, more sinister factor, is at play.
The digital future: Trends that will shape the ICT industry in 2021
Artificial Intelligence, automation, and machine learning are indisputably laying the foundations of a digital future.
The 2021 digital communication trends that will boost your business
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
The CFO role in uncertain times and preparing for a post-Covid-19 future
More stakeholders now have a greater appreciation of the value the CFO brings to the table as a result of current events.
Liberating African trade through payments
A smooth run of trade between and outside borders will be critical to building a solid foundation between regions on all fronts.
Culture shift in the finance function
Leaders who get stuck in ‘the way we do things around here’ may be been seen to cause more harm than good.
Pandemic no longer an excuse for poor customer service
Contact Centres must go digital to ensure business continuity in the contact centre space.
Innovation is vital, but few companies empower individuals
Innovations call for a multicultural environment and people with different backgrounds to encourage more diverse opinions and ideas.
Clear and present danger meets security by design
The hard reality is that security needs to sit at the heart of the organisation if it wants to succeed.
SA Competition Commission plans to zoom in on digital markets
All players in the tech / digital markets space will need to be aware of the heightened focus of the competition authorities on this sector.
C-suite’s digital solution to maintaining vital networks
Covid-19 not only changed the C-Suite conversation, but also way in which they could maintain their vital connections.
The perils of legacy software for retailers adopting digital journeys
Bold steps – and appropriate budgets – need to be embraced in order to start moving to a more flexible core.
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