Transparency in F&B supply chain promotes consumer trust

65% of shoppers would switch from a brand they usually buy to another that is more transparent about its products’ origins and supply chain.

Unleashing the power of email lead-gen for business

When done right, well-crafted emails can supercharge your B2B lead generation game

Overcoming resistance to changing operating model

Research at Accenture found that 74% of executives need to rethink their existing operating model entirely,

Managing change: A digital transformation story

Business impact analysis an assessment used to determine the potential effects that change or disruption can cause to an organisation – and it’s a critical component of an organisation’s business continuity plan.

Leveraging emerging tech for sustainable development

Decision-makers globally should work together to identify technologies vital to SDG achievement and take steps to remove adoption obstacles. More work is needed, including R&D, to unleash the potential of big data.

AI reshaping CX in the age of digitisation

Given the current pace and scale of these AI-driven advancements, Gartner predicts that 85% of customer service interactions won’t require human customer service reps by 2020.

Automation answers local skills need

By automating operations, companies can free up up human resources, giving them the opportunity to focus on their own growth and development through upskilling them to take on non-automated work.

Businesses: Deploy a private cloud to minimise losses

The silver lining common to load shedding and public cloud failure is that these disruptions have brought to light the value of having contingencies in place. It’s not a smart move to be wholly reliant on a singular power source, or a singular public cloud.

Africa’s revival: Foretelling or fairytale?

Welcome to the future, where a continent once cast in darkness has come into the light. The world’s second largest landmass now stands as a formidable force at the global table – digitally masterful, economically stable and culturally united.

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