The evolution of the claims handling process
Technology has come a long way in terms of the efficiency in handling healthcare claims since the early 1990s. Through the development of specific coding systems and ever more advanced rules engines and algorithms, artificial intelligence and human clinical expertise...
Blockchain to measure conservation efforts
ixo Foundation, the non-profit open-source software development foundation that is building the ixo Blockchain for Impac’, has partnered with the Seneca Park Zoo Society to measure impact for global conservation projects and develop funding flows for zoos and...
What can businesses learn from the world’s biggest race?
Capturing the hundreds of individual stories and updates throughout the Tour de France is impossible through cameras alone, which is why digital transformation and emerging technologies are pivotal in bringing to life every captivating moment of the race’s 105th...
HR, people drive the intelligent enterprise
As digitalisation takes off in organisations around the world, the reality of implementing it is proving more difficult than anticipated. Human resources (HR) is a key roleplayer in making sure digitalisationis adopted across the enterprise, and makes a real...
Malware gets personal as BEC, ransomware grow
Malware attacks are becoming more personalised, a trend that is evidenced by the massive growth in business email compromises (BECs) recorded. Kathy Gibson was at the Trend Micro update on malware, which included specific figures for South Africa for the first time....
Customer experience: you’re probably doing it wrong
Gone are the days of customer service consisting of treating buyers with common courtesy. “Customer service has been disrupted by an expectation of a total customer experience that is dictated by the customer, not company policies,” says Juanita Vorster, a...
Unlock the power of personalisation with in-store WiFi
The exponential rise of disruptive technology trends has added a new dimension to consumer expectations. Connectivity is now one of the most critical differentiators and businesses have no choice but to provide customers with internet connectivity while they are...
Inside the workplace of the future
We already have an idea of how digitalization, and above all new technologies like machine learning, big-data analytics or IoT, will change companies' business models — and are already changing them on a wide scale. So now's the time to examine more closely how...
Technology leads Africa’s healthcare future
Technology is shaping the way we experience healthcare. From electronic medical records and patient self-tracking to informatics and minimally invasive procedures, healthcare is getting more and more high-tech… and nurses in Africa are at the forefront of using...
Industrial Internet of Things a paradigm shift for manufacturers
The Industrial Internet of Things (IIoT), sometimes referred to as Industry 4.0, represents a paradigm shift for industrial and manufacturing companies across the world. In addition, with South Africa’s manufacturing sector accounting for a sizeable proportion of all...
Has connected government become a necessity?
As governments are working towards delivering quality services in increasingly complex environments, so Internet of Things (IoT) technology could provide new value for South African citizens, enhance capabilities, streamline processes and better engage partners. BBD...
Mobile makeover for next-generation banking
A new generation of bank customers will bypass physical branches and banking via the web almost completely in favour of completing transactions and accessing services from their mobile devices. Financial institutions are already scaling back branches and automating...
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