10 things about innovation learned from startups
Innovation is the new competitive advantage, and large companies are realising that it’s hard to do when culture, processes and mindset don’t support this new way of thinking.
7 crucial elements in IT service management
Through the continuous assessment and enhancement of processes and services, an environment can be established in which the entire IT workforce strives for higher levels of quality and user satisfaction.
Role of service design in risk management
Not following proper service design can leave a number of important components unattended and could result in unhappy customers thanks to ineffectual service deliver, says Marval Africa’s Edward Carbutt
NGO guide to surviving age of digital disruption
All staff must be digital staff: Non-profits need to create digitally-savvy, mobile workforces who are well equipped to flourish in a mobile-first, cloud-first world
Think your customers are loyal? Think again
Customers are more empowered today than ever before – they know your competitors and if you don’t offer something unique or different, they switch in a heartbeat.
CIOs lead the new revolution
IT swings to cross-cloud, New data centre trends, and banking in the digital world.
CA Southern Africa unveils ITMaaS offerings
Every CIO’s nightmare is – how do I manage the IT infrastructure and ensure we deliver world class services that support, and keep pace with, the ever changing demands of the business?
Report Back: All the news from SAP TechEd
SAP is enabling core applications to be ramped up to manage the new scenarios, processes and workloads of the digital enterprise – and talking leadership and agility.
SAP TechEd: IoT and the big data explosion
“Customers are talking about digital transformation, about opening up their systems to suppliers and customers, and connecting to the billions of IoT devices out there.” ~ SAP’s Björn Goerke
Cyber security not negotiable in IoT age
While it’s understood that many threats originate from an external source, the possibility that they are internal is far higher which makes it critical to implement an effective monitoring solution – are you covered?
Opinion: The fibre dilemma
By Graham Beneke, Technical Pre-Sales Specialist at Datacentrix and Chairman of the Internet Service Providers’ Association (ISPA) Fibre optic technology could catapult the African internet economy into the future, in much the same way that the cellphone...
Green business: Trainable and viable?
Green business: While some use eco status as a badge to promote a good image, others are intent on actually making a difference in the way they impact the environment.
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