Getting started on ITSM journey
Many existing companies miss the importance of having a well-defined IT CSI strategy in place, particularly if they are not aware of the need for improvement. Edward Carbutt talks fundamentals . . .
Ordering IT from a menu…
The customer-centric approach to IT delivery is known as ‘service management’ and the service catalogue is the list of services IT provides. Derek Martin of BSG explains the menu of IT customer service . . .
ICT leads telcos digital transformation
Telco transformation involves partner ecosystem management – delivering he best of breed; ensuring support for third party services; and ensuing end to end delivery of services.
Finance: Exploring new world of Blockchain
Financial industry to brave the new frontier ~ ‘An Internet of finance … the renaissance of money: If the previous decade was the age of mobile banking, the next looks set to be the era of Blockchain.’
BYOD security: A risky business…
BYOD security: Don’t merely manage the device or the applications, when the application permissions can be managed too. Also, go beyond management functionalities.
Keeping up with CEM trends, tech
‘When it comes to execution of CX, Africa is an interesting market – in some way quite advanced, but in others it is still a bit behind the rest of the global landscape’ ~ Simon Cranswick
Decision Inc liftoff for Aspen Pharmacare
With Aspen Pharmacare, Design Inc had to create a consistent internal process which could seamlessly handle the development and process of introducing new medical drugs to market.
Artificial Intelligence to disrupt business
Smart businesses will move quickly to harness artificial intelligence, as they have done with every disruptive technology in the past, says Interactive Intelligence.
CE3 brings renewable to KZN district
The CE3 programme serves as a catalyst for local economic development in these rural communities, strengthening existing businesses, creating employment, and building new businesses.
DxE requires CIO’s role to evolve
As technology disruption continues to impact the business landscape, the distinction between digitisation and digitalisation grows clearer, says research group IDC.
Business security issues: 10 solutions
Critical infrastructure industries – utilities, transportation and natural resource producers – and the communities and economies they serve, face particularly damaging outcomes from cyber security attacks.
Firms alarmingly unprepared for hacks
As cyber criminals move away from the ‘spray and pray approach’ to more focused and targeted attacks, visibility and scrubbed traffic become essential components of a security strategy for protecting businesses.
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