Transparency in F&B supply chain promotes consumer trust

65% of shoppers would switch from a brand they usually buy to another that is more transparent about its products’ origins and supply chain.

Unleashing the power of email lead-gen for business

When done right, well-crafted emails can supercharge your B2B lead generation game

Overcoming resistance to changing operating model

Research at Accenture found that 74% of executives need to rethink their existing operating model entirely,

Why so little social media, SA Government?

What is government doing to tap into the wealth of data generated through social media channels? It is time for a mind-set change, embracing predictive analytics and big data, to bolster proactive governance and service provision, writes Kroshlen Moodley head of...

Robotics: Driving the next-generation of BPS

Taking a broader perspective, robotics-based BPS promises to realise the vision of South Africa becoming a leading BPS outsourcing hub for the rest of the world.

Dealing with brand crisis from poor service

When social media hurts: From a product failure to a faulty part or a service failure, organisations have to ensure they have the right processes in place to overcome and fix these challenges, particularly in today’s social environment.

Four Industrial Revolutions and an IoT

2016 is the year of the fourth industrial revolution and the Industrial Internet of Things, but is the industry IoT-ready? Gary de Menezes, Country Manager Southern Africa, NetApp, gives a breakdown.

Jackpotting: How easy it is to hack an ATM

ATM jackpotting: While vendors work on developing ATMs with strong security features, many banks are still using old insecure models, making them unprepared for criminals actively challenging the device’s security.

Are your staff members costing your business?

Good managers use innovative technology to give their teams the right tools to do their jobs quickly and efficiently; meaning more work gets done and fewer balls get dropped.

Satellite powers Facebook in Africa

An agreement like this with Facebook – bringing a new customisable, flexible and scalable solution – is another step towards satisfying the rapidly-expanding broadband connectivity market in Africa.

Smart cities and even smarter threats?

Cyberattacks probably won’t be the same as any before, and In light of this, we should look to developing new standards that are more appropriate for the changing environment.

Cutting skills budget: Beheading the future

How not training your staff affects you: ‘When skills development is not made an in-house priority, companies will be forced to offer higher salaries in order to hire staff that are already equipped with the required skills.’

Work through the outage, not around it

Many businesses are dependent on their IT systems to function – which obviously requires continuous electricity. However, it’s time to learn to work through power outages, and not just around them.

Leaders better be good – ethics drive profits

The top two unethical behaviours are being arrogant and self-serving and aggressively promoting your own interests – and leaders who only look out for themselves find it difficult to build team spirit and inspire staff.

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