Africa’s invisible sector: caught in the complexity
Having faced nasty bill shocks at month end, or struggled to get out of onerous mobile contracts, many consumers have long since made the switch to prepaid SIM cards. From high-powered executives to cash strapped students, prepaid has proved a popular option for...
Enabling organisational change by taking a people-centric view
Imagine you own a coffee shop; it’s been running for about a decade and is well known for great brew and delicious food. But sales are beginning to slump. You haven’t changed your winning formula, so what’s the problem? asks Sachin Ram-Asary, principal consultant at...
The dangers inherent in social media
Social media is with us, and it’s pervasive – but so many people are still doing it very badly. Social media legal expert Emma Sadleir says the latest generation of phones and connectivity are incredibly powerful, and users need to be aware of the wide impact they can...
Big data adds value to the service desk
Using big data can help IT service desks save time and money while improving the service they offer their users. According to Kevin Leslie, SPM director at HP Software EMEA, the concept of bimodal IT has fundamentally changed the nature of services. "In the past, it...
Addressing SA’s automotive threats
South Africa is known for its high level of vehicle theft but losses to consumers and the industry don’t stop there – the ease with which stolen vehicles are effectively re-registered and re-enter the system perpetuates the cycle, writes Kriben Reddy, director:...
Data is the new oil – so how are we protecting it?
What motivates the bad guys? Hackers are driven to our data for two, simultaneous reasons: they are after the “easy money”. “Easy”, in that right now there may be a hundred thousand potential ways of getting access to data, so why make it too hard? And “money”, in...
The role of load-limiting in solving the energy crisis
With smart metering platforms, households and business consumers can opt into load-limiting programmes with their electricity suppliers, writes Martin Vergunst of T-Systems South Africa.
Apple to push biometric transactions to 5bn
Currently only Apple Pay and Samsung use fingerprint scanners for authentication, limited to the US, UK and South Korea. But both services will be launched in multiple additional markets during 2016.
Modest growth forecast for SA jobs
South African employers report conservative hiring intentions for the October to December 2015 period, with just 13% of employers forecasting an increase in staffing levels, 7% anticipating a decrease and 78% expecting no change. Once the data is adjusted to allow for...
Social media: When ‘opinion’ becomes ‘defamation’
With over a billion users, Facebook has become a powerful place for businesses to create awareness of their offerings and services and to engage one-on-one with potential clients. Unfortunately, it also gives a massive platform to the “unhappy” and can be damaging to...
ITIL and ISO20000 drive IT service management
IT service management (ITSM) is an essential tool in creating a stable, well-managed IT infrastructure, which itself is the cornerstone of a successful enterprise in today’s challenging market conditions. By Edward Carbutt, executive director of Marval Africa...
IT’s role in the digital enterprise
Smart machines, the Internet of Things (IoT0, big data, cloud computing and social media are all driving business to become more digital, while the way employees work is changing as well. In this environment, companies have to rethink the way they operate. EY’s Manti...
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