Samsung back in the smartphone top spot

Samsung back in the smartphone top spot

The worldwide smartphone market showed signs of improvement in the third quarter of 2020 (3Q20) with shipments declining just 1,3% year over year, according to preliminary data from IDC’s Worldwide Quarterly Mobile Phone Tracker. In total, 353,6-million smartphones...
Automation of CX the only way to grow business

Automation of CX the only way to grow business

Doing more with less. Working in an agile way. These phrases are typically mentioned when describing essential components of doing business in the digital age, writes Kevin South, Head of Digital & CX at SEACOM. Emerging technologies like cloud, robotics and AI...