by Dianne Bayley | Jun 19, 2023 | Innovation
Conversations about customer experience tend to lean toward ubiquitous consumer-facing brands like Amazon and Netflix, writes Poornima Ramaswamy, Chief Transformation Officer, Qlik. Both have built their reputations and success on knowing their customers intimately...
by Dianne Bayley | Jul 2, 2022 | Workplace 2020
The full potential of assisted/augmented reality (AR) and Artificial Intelligence (AI) in the workplace has been a key business topic for some time, writes Ronald Ravel, Director B2B at Dynabook South Africa. Companies across industries have for years, been...
by Dianne Bayley | May 3, 2022 | Internet of Things
The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different, says Andrew Dawson, MD of MACmobile. However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
by Dianne Bayley | Mar 25, 2021 | Featured Articles
Most organisations today understand the need for digital transformation, with the imperative only having accelerated over the past year or so. Strategies that were previously meant for long-term implementation suddenly had to be rushed into place in order for...
by Dianne Bayley | Mar 2, 2021 | Sustainability
Across the world, disruption has become a reality that is driving changes across business sectors, writes Sudipto Moitra, General Manager: ICT at MTN SA Business. Included in this disruptive environment is the telecommunications industry, which is having to take...
