by Dianne Bayley | Dec 9, 2019 | Fintech, Uncategorized
The banking industry on a global scale is currently leveraging off the concept of automation to drive growth and cost efficiencies. While it has been met with a mixture of scepticism and hope, ultimately the concept of automation, when done right, has a transformative...
by Dianne Bayley | Oct 22, 2019 | Uncategorized
Technology is changing the expectations and experiences of consumers in every industry. Within the financial services sector, the changes being brought about by the rapid pace of technological developments are immense ̶ and profoundly disruptive. Dr. Rufaro Mucheka,...
by Dianne Bayley | Oct 8, 2019 | Workplace 2020
The interplay between humans and machines is critical in the financial services (FS) organisations’ quest to keeping pace with customer expectations. Customers expect the same ease, speed and intuition from providers that they have become accustomed to in other areas...
by Dianne Bayley | Sep 16, 2019 | Sustainability
People are reluctant to try new things – at companies, particularly larger organisations, decision makers are naturally risk-averse, writes Kevin South, Head of Digital & CX at SEACOM If something is working, why change it and potentially damage the...
by Dianne Bayley | Aug 6, 2019 | Security and Legal
Using omni- and opti- channel models to put customer experience at the core of the business is fast becoming a basic feature for companies with multi-million customer bases, and the modern communications service providers’ (CSPs) pursuit of optimising their channels...
