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Bringing the omnichannel B2C experience into the B2B retail space

Bringing the omnichannel B2C experience into the B2B retail space

by Dianne Bayley | May 3, 2022 | Internet of Things

The pandemic caused a rapid acceleration of digital channels across all spaces, and the retail sector is no different, says Andrew Dawson, MD of MACmobile. However, while most of the focus has been on the customer-facing side, there is a lot of benefit that could be...
Opinion: Why 2020 should be the year we stop fearing ‘the robots’ 

Opinion: Why 2020 should be the year we stop fearing ‘the robots’ 

by Dianne Bayley | Jan 7, 2020 | Workplace 2020

As Artificial intelligence (AI) becomes increasingly pervasive, so do headlines about robots taking people’s jobs, writes Tanja Lategan, CEO, Enlight Strategic. While there’s undoubtedly truth in that, in as much as new technologies have always rendered some jobs...
Leveraging emerging tech for sustainable development

Leveraging emerging tech for sustainable development

by Dianne Bayley | Apr 24, 2019 | Sustainability

Traditional businesses are transforming into digital businesses at an exceedingly rapid pace, as a result of the wave of disruption that has swept across the industry, and that’s why it’s vital for us to ensure that digital solutions are at the core of...
Futurewave BusinessIT brief July/August 2017

Futurewave BusinessIT brief July/August 2017

by Dianne Bayley | Jun 20, 2017 | Workplace 2020

For all those who wish to subscribe or to advertise in Futurewave BusinessIT, here’s our brief for the July/August edition: Cover story: Sustainable Solutions We might have seen the back of load-shedding (for now), but the recent news that Eskom may push the...
SA customers still favour interaction with humans

SA customers still favour interaction with humans

by Dianne Bayley | Apr 20, 2017 | Features, Innovation

Today the Internet and digital communication offer a bounty of ways to interact. The concept of Omni Channel, where a customer’s preferences and desires are collated across several platforms, has become very real and enticing. Yet a new study from Verint and Opinium...
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