by Dianne Bayley | Jan 7, 2020 | Workplace 2020
As Artificial intelligence (AI) becomes increasingly pervasive, so do headlines about robots taking people’s jobs, writes Tanja Lategan, CEO, Enlight Strategic. While there’s undoubtedly truth in that, in as much as new technologies have always rendered some jobs...
by Dianne Bayley | Apr 24, 2019 | Sustainability
Traditional businesses are transforming into digital businesses at an exceedingly rapid pace, as a result of the wave of disruption that has swept across the industry, and that’s why it’s vital for us to ensure that digital solutions are at the core of...
by Dianne Bayley | Jun 20, 2017 | Workplace 2020
For all those who wish to subscribe or to advertise in Futurewave BusinessIT, here’s our brief for the July/August edition: Cover story: Sustainable Solutions We might have seen the back of load-shedding (for now), but the recent news that Eskom may push the...
by Dianne Bayley | Apr 20, 2017 | Features, Innovation
Today the Internet and digital communication offer a bounty of ways to interact. The concept of Omni Channel, where a customer’s preferences and desires are collated across several platforms, has become very real and enticing. Yet a new study from Verint and Opinium...
by Dianne Bayley | Apr 20, 2017 | Features, ITSM and Application Development
Technology, when implemented effectively in a contact centre, is a powerful tool. But, what is often overlooked is that call centres are about the people first, and the technology is simply the enabler that helps provide the best customer experience. It’s easy for...
