by Dianne Bayley | Apr 9, 2022 | Innovation
Chatbots as we know them are evolving. The generic bot found on many websites isn’t fit for many of the purposes it’s been deployed for, writes Ryan Falkenberg, co-CEO, digital self-service automation company CLEVVA. But now, chatbots are specialising to better meet...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
by Dianne Bayley | Apr 26, 2021 | Innovation
Artificial intelligence (AI) has accelerated significantly in recent years, writes Robin Fisher, Senior Area Vice President of Salesforce Emerging Markets. Intended to make our daily activities more convenient and straightforward, the technology has gradually been...
by Dianne Bayley | Dec 8, 2020 | Innovation
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
by Dianne Bayley | Feb 12, 2020 | Workplace 2020
Disruptive business models will require new job specifications, which in turn will demand an element of upskilling to enable resources to move from mundane or labour-intensive tasks to higher level responsibilities, writes Theresa Ackerman, Manager of Operational...
