Telcos shift focus to customer experience

Telcos shift focus to customer experience

It’s no longer enough for telecommunications companies to focus only on their networks. To compete effectively in the new world, they are going to have to pay a lot more attention to the full customer experience. Kathy Gibson reports from Huawei MEA Service...
Challenging bimodal, other IT myths

Challenging bimodal, other IT myths

Gartner analysts speak eloquently of bimodal IT, where IT organisations neatly segment their operations into two modes: mode one to keep the existing, or legacy, systems running smoothly; and mode two for the development of new and innovative systems that appeal to...
Warning: Exponentially expanding data

Warning: Exponentially expanding data

By Gary de Menezes At the turn of the previous century, fears ran rampant that PCs would fall victim to the fabled Y2K bug, plunging a computer-dependent world into instant chaos. That may have been a storm in a teacup, but now there is a very real consideration that...
Taking risk out of the payments channel

Taking risk out of the payments channel

By Andries Kok, CFO, PayAccSys Online security breaches are becoming the order of the day, and such incidences are set to rise as the economy comes under increasing pressure. It is therefore becoming increasingly important for a business owner to take advantage of...
CeBIT 2016: Unified comms in the age of IoT

CeBIT 2016: Unified comms in the age of IoT

Kathy Gibson reports from CeBit 2016 in Hannover Huawei has launched is enterprise cloud communication solution, bringing traditional office communication and the broader world of Internet of Things devices together on a single cloud. The solution will run either...