Self-service: Enhancing customer experience

Self-service: Enhancing customer experience

By Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced back to when time began – but the method of delivery of the customer service experience must be continually updated to match the desires and expectations of an ever-changing customer...
Keeping up with CEM trends, tech

Keeping up with CEM trends, tech

The CEM landscape is evolving rapidly and companies are finding it increasingly difficult to keep up with new trends and technologies. Simon Cranswick, MD Anana Africa and Chantel Botha, CEO Brandlove spoke to Kinetic Events in this interview about the rapid evolution...
Africa’s growing mobile market at risk

Africa’s growing mobile market at risk

With mobile ownership in South Africa and Nigeria now as common as it is in the US, the continent is rapidly gaining ground as the new frontier for mobile.  Its young population, ready to embrace the new mobile innovations and technologies, has attracted the attention...