by Dianne Bayley | Feb 15, 2023 | Sustainability
Data is immensely valuable to all organisations, a significant resource for the digital economy and the ‘cornerstone of our EU industrial competitiveness,’ says the European Commission, writes Laurent Allard, Head of Sovereign Cloud, VMware EMEA. But its value is...
by Dianne Bayley | Jan 31, 2023 | Innovation
By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for, writes Lelen Udayan, head of customer experience at Mukuru. Along the way, the focus falls on providing enhanced experiences...
by Dianne Bayley | Dec 13, 2022 | Sustainability
Sarah Moseley, head of vertical solutions and business development, retail and consumer goods at BT, shares her insights on how retail and consumer goods businesses can strategically leverage their digital transformation ambitions to retain consumer loyalty, and...
by Dianne Bayley | Oct 21, 2022 | Uncategorized
Following the successful introduction of a reinvigorated brand at the recent CEM Africa Summit in Cape Town, Immersion Group’s bold new vision of creating a new industry standard where all experience disciplines work together to fully maximise profitability and growth...
by Dianne Bayley | Oct 3, 2022 | Sustainability
Customer service has become one of the key differentiators for any organisation trying to remain relevant, writes Heman Kassan, Chief Commercial Officer of Technodyn. The past two years have seen people become more informed about products and services while expecting...
