by Dianne Bayley | Apr 11, 2023 | Workplace 2020
It is perhaps Deloitte that best framed the current skills landscape in its recent analysis entitled ‘Navigating the end of jobs’. This is not a post-apocalyptic warning that all humans will be without work, but rather a reframing of how skilled people approach their...
by Dianne Bayley | Jan 31, 2023 | Innovation
By definition, a truly frictionless customer experience (CX) is unobtainable even though it is the end state every fintech company strives for, writes Lelen Udayan, head of customer experience at Mukuru. Along the way, the focus falls on providing enhanced experiences...
by Dianne Bayley | Oct 21, 2022 | Uncategorized
Following the successful introduction of a reinvigorated brand at the recent CEM Africa Summit in Cape Town, Immersion Group’s bold new vision of creating a new industry standard where all experience disciplines work together to fully maximise profitability and growth...
by Dianne Bayley | Oct 3, 2022 | Sustainability
Customer service has become one of the key differentiators for any organisation trying to remain relevant, writes Heman Kassan, Chief Commercial Officer of Technodyn. The past two years have seen people become more informed about products and services while expecting...
by Dianne Bayley | Sep 16, 2022 | Workplace 2020
Welcome to the workforce of the future, writes Michael Hanly, Managing Director of New Leaf Technologies. Here, employees are engaged, passionate, creative. They have the right skills, and they can upskill on demand. They are the intrapreneurs and innovators powering...