by Dianne Bayley | Mar 15, 2022 | Workplace 2020
Over the last two years the global pandemic has radically shifted the way we work and live, writes Linda Saunder, Head of Solution Engineering, Salesforce South Africa. The disproportionate impact of the health crisis has also made more visible the reality of social...
by Dianne Bayley | Mar 10, 2022 | Innovation
In the context of a continuously-evolving consumer landscape, increasing competition and rising customer expectations, banks are conscious of putting the customer first to enhance the customer journey by providing a personalised experience and tailored products and...
by Dianne Bayley | May 25, 2021 | Workplace 2020
While many businesses are focused on acquiring new customers as part of their growth strategies, the importance of retaining their current customer base is often overlooked – which can actually have a negative effect on the business’ bottom line and growth. Despite...
by Dianne Bayley | Mar 15, 2021 | Innovation
Most organisations understand that great customer experience is pivotal to staying competitive. They also recognise that in an increasingly connected world, that experience has to be digital. Key to both is ensuring that their self-service portals are as compelling as...
by Dianne Bayley | Dec 21, 2020 | Sustainability
Customer experience (CX) has always been a crucial differentiator for businesses, but in 2020, it became a matter of survival, writes Andrew Bourne, Region Manager, Africa, Zoho Corporation. As businesses around the world were forced to shut their physical shops and...
