by Dianne Bayley | Dec 6, 2020 | Sustainability
“Due to COVID, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying on a traditional phone...
by Dianne Bayley | Nov 16, 2020 | Fintech
Socrates said, “Change is inevitable, so the best thing we can do is plan for it,” notes Phillip Moepya, Group Head, Experience Design at Standard Bank Group. It’s a great sentiment but not many people in the world could have prepared for COVID-19 and the profound...
by Dianne Bayley | Oct 28, 2020 | Workplace 2020
As the COVID-19 pandemic irrevocably redefined the way we communicate and work, remote working and mobile workforces have become central to doing business in the new normal, writes Dharshan Naidoo, SADC Sales Team Lead at Infobip Africa. This means that organisations...
by Dianne Bayley | Sep 28, 2020 | Innovation
In a world where digital is now everywhere and data is driving everything, trust has become the currency of value, writes Gary Chenik, Oracle Business Group Lead for Accenture Technology in Africa. To trust is human. It’s through that invisible human bond that all...
by Dianne Bayley | Mar 15, 2020 | Innovation
In today’s increasingly connected world, businesses no longer have the luxury of dictating to consumers how they interact, says Shaun Van Rooyen, Strategic Accounts and Partnerships Manager, Africa at Infobip. Instead we have entered the ‘experience economy’ where it...