Why you should be uncomfortable as a manager

Why you should be uncomfortable as a manager

By Mark Beets, GM: Business Development, Entelect I built an oscilloscope the other day. I don’t need one and I’m not sure what I’m going to do with it, but the point is that I built it and, in doing so, I learnt a few things, like how to solve the technical problem...
IT should be focusing on great customer experience

IT should be focusing on great customer experience

By Derek Martin, a principal consultant at BSG A customer’s perception of an organisation is determined by the journey the customer undertakes, from consideration to requesting and ultimately using a product or a service. This journey defines the customer experience...