by Dianne Bayley | Aug 3, 2020 | Sustainability
While every company will have to critically re-evaluate their 2020 tech spend, not every business is facing the same challenges. Forrester recently released some insights to help companies navigate the treacherous task of cutting tech costs in the short-term, without...
by Dianne Bayley | Nov 20, 2017 | Innovation
Forrester is advising CIOs to leverage machine learning to turn the wealth of data obtained in Internet of Things (IoT) deployments into actionable insights. Successful companies in the industrial sector that are doing this are not only predicting problems and...
by Dianne Bayley | Aug 10, 2016 | Innovation
By Nidal Kamouni, CEO, PCCI Group The essence of customer service can be traced back to when time began – but the method of delivery of the customer service experience must be continually updated to match the desires and expectations of an ever-changing customer...
by Dianne Bayley | Jul 27, 2016 | Features
By Kathy Gibson Customer experience is about how customers perceive their interactions with an organisation – and companies that understand this will tend to succeed. And it means it’s not so much about what you are doing, but how the customer perceives it, says...
