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Multi-channel approach to improve experience for remote workforces

Multi-channel approach to improve experience for remote workforces

by Dianne Bayley | Oct 28, 2020 | Workplace 2020

As the COVID-19 pandemic irrevocably redefined the way we communicate and work, remote working and mobile workforces have become central to doing business in the new normal, writes Dharshan Naidoo, SADC Sales Team Lead at Infobip Africa. This means that organisations...
Boosting customer experience on the channels of their choice

Boosting customer experience on the channels of their choice

by Dianne Bayley | Mar 15, 2020 | Innovation

In today’s increasingly connected world, businesses no longer have the luxury of dictating to consumers how they interact, says Shaun Van Rooyen, Strategic Accounts and Partnerships Manager, Africa at Infobip. Instead we have entered the ‘experience economy’ where it...
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