• Facebook
  • X
  • Sustainability
  • Workplace 2020
  • Security & Legal
  • Report-back
  • Innovation
  • Government IT
  • Internet of Things
  • Fintech
  • ITSM & App. Development
  • Features
FutureWave Business IT
  • Home
  • About
  • Advertising
  • Subscribe
    • Newsletter and eBook
Select Page
  • Facebook
  • X
Transforming customer experience in the financial services sector

Transforming customer experience in the financial services sector

by Dianne Bayley | Mar 13, 2022 | Innovation

In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option, writes By James Bayhack, Sub-Saharan Africa Director at CM.com. However, as the sector is reimagined with digital communications, mobile...
COVID-19 and the largest disruption of education in history

COVID-19 and the largest disruption of education in history

by Dianne Bayley | Sep 14, 2021 | Featured Articles

Today’s education approach features ingrained systems that haven’t changed all that much in the last century, writes James Bayhack, Sub-Saharan Africa Director at CM.com. Until the COVID-19 crisis, that is. More than a year and a half ago, the virus forever changed...
Data-driven customer analytics the heartbeat of modern businesses

Data-driven customer analytics the heartbeat of modern businesses

by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development

In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
The 2021 digital communication trends that will boost your business

The 2021 digital communication trends that will boost your business

by Dianne Bayley | Dec 8, 2020 | Innovation

Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
Conversational commerce: The trend shaping the future of business

Conversational commerce: The trend shaping the future of business

by Dianne Bayley | Sep 14, 2020 | Innovation

While ‘Conversational Commerce’ is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape, notes James Bayhack, CM.com Sub-Saharan Africa Director. The way today’s consumers choose to...
« Older Entries
  • Facebook
  • X

Designed by Elegant Themes | Powered by WordPress