by Dianne Bayley | Sep 14, 2021 | Featured Articles
Today’s education approach features ingrained systems that haven’t changed all that much in the last century, writes James Bayhack, Sub-Saharan Africa Director at CM.com. Until the COVID-19 crisis, that is. More than a year and a half ago, the virus forever changed...
by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
by Dianne Bayley | Dec 8, 2020 | Innovation
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
by Dianne Bayley | Sep 14, 2020 | Innovation
While ‘Conversational Commerce’ is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape, notes James Bayhack, CM.com Sub-Saharan Africa Director. The way today’s consumers choose to...
by Dianne Bayley | Aug 2, 2020 | Sustainability
Online shopping is something South African consumers have had to become more familiar with recently, notes James Bayhack, Director for sub-Saharan Africa at CM.com While we’ve had eCommerce options before, locals haven’t adopted the technology as easily and quickly as...
