by Dianne Bayley | Mar 13, 2022 | Innovation
In an increasingly online and connected world, financial service clients have been quick to accept apps as a remote banking option, writes By James Bayhack, Sub-Saharan Africa Director at CM.com. However, as the sector is reimagined with digital communications, mobile...
by Dianne Bayley | Sep 14, 2021 | Featured Articles
Today’s education approach features ingrained systems that haven’t changed all that much in the last century, writes James Bayhack, Sub-Saharan Africa Director at CM.com. Until the COVID-19 crisis, that is. More than a year and a half ago, the virus forever changed...
by Dianne Bayley | Apr 10, 2021 | ITSM and Application Development
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses, writes James Bayhack, Sub-Saharan Africa Director at CM.com . More customers are engaging with businesses through digital channels and continued...
by Dianne Bayley | Dec 8, 2020 | Innovation
Enhanced customer experience has become a non-negotiable for businesses that want to attract and retain customers, notes James Bayhack, Director for Sub-Saharan Africa at CM.com As the world continues to move into the digital space, new communication channels and...
by Dianne Bayley | Sep 14, 2020 | Innovation
While ‘Conversational Commerce’ is not a new concept, the phenomenon is gaining momentum, driving innovation and customer experience in an ever-changing e-commerce landscape, notes James Bayhack, CM.com Sub-Saharan Africa Director. The way today’s consumers choose to...
